Open Box and Scratch & Dent Product Warranty Effective - 11/05/2025
ZLINE Kitchen and Bath (“ZLINE”) offers limited product warranties for select discounted inventory sold as Open Box or Scratch & Dent products. Warranty coverage varies by product type as outlined below:
OPEN BOX PRODUCTS
COVERAGE
Open Box products are defined as ZLINE products that have not been installed or used, show little to no cosmetic damage, and function as intended. Open Box products are sold “as is”, with warranty coverage limited to functional defects only. Cosmetic imperfections that do not affect product functionality are not covered under this warranty.
If the original purchaser of an Open Box product reports it as defective, the product must first be evaluated for repair through troubleshooting with the ZLINE Customer Experience team. If the product is deemed serviceable, repair will be performed by a ZLINE-approved and ZLINE-certified service provider and conducted during normal business hours.
If the product is deemed not repairable by ZLINE, the original purchaser will be eligible for either:
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A refund of the original purchase price (excluding installation, removal, or additional charges); or
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An exchange for another Open Box product of equal value, subject to availability.
The original purchaser will not receive a brand-new replacement product under this warranty.
TERMS
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Warranty length is consistent with the standard ZLINE warranty period for that product category, but limited to functional defects only. Please refer to the ZLINE Warranty Policy, which covers warranty duration for all product categories.
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This warranty applies only to the original purchaser of the Open Box product, delivered in its condition at the time of sale.
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Coverage begins on the date the product is delivered to the original purchaser.
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Coverage applies only to residential use within the contiguous United States and the District of Columbia.
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All claims of functional defects require the original purchaser to provide proof of purchase and the product’s serial number.
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ZLINE’s liability is limited to the original purchase price of the Open Box product.
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A functional defect is defined as a mechanical or electrical issue that prevents the product from operating as intended.
This warranty does not cover:
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Damage resulting from, but not limited to: shipment, delivery, or improper installation.
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Damage resulting from, but not limited to: negligence, misuse, abuse, or unauthorized modification.
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Damage resulting from, but not limited to: accident, fire, floods, pest infestation, pandemics, natural disasters, power surges, or other uncontrollable events (“acts of God”).
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Out-of-pocket payments for unapproved service; such costs will not be reimbursed.
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Failure to adhere to these warranty terms will result in forfeiture of remaining coverage.
SERVICE
If the original purchaser of an Open Box product wishes to file a claim for a service repair, please contact ZLINE’s Customer Experience team at 1-614-777-5004 or visit www.zlinekitchen.com/contact.
If service is dispatched and it is determined that the reported issue is not covered under this limited warranty, the customer will be responsible for all related service fees. Failure to pay these fees may result in the forfeiture of remaining warranty coverage.
SCRATCH & DENT PRODUCTS
COVERAGE
Scratch & Dent products are items that exhibit cosmetic damage, such as scratches, dents, or other blemishes, but are tested to verify that all core functions operate as intended.
These products are sold strictly “as is,” and therefore do not carry a manufacturer warranty. No repairs, returns, or replacements are available once the product is accepted by the purchaser. All sales of Scratch & Dent products are final.
TERMS
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Products are sold in their current condition at the time of purchase.
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Cosmetic and functional conditions of each unit will be disclosed prior to sale.
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The purchaser acknowledges and accepts all visible and potential defects.
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ZLINE assumes no responsibility for service, parts, or labor after product delivery.
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This policy supersedes any implied warranties of merchantability or fitness for a particular purpose to the fullest extent permitted by law.
For any post-sale inquiries regarding Scratch & Dent inventory, contact your ZLINE Dealer representative.