To setup a return, please contact us at email@example.com or give us a call at (833) 597-2461. You can also reach out to your dedicated account manager at any time within business hours. Find your account manager's contact information at our territory map here.
You may return an item for a refund of the merchandise total within 30 days of delivery. Call our Vendor Service Department so we can contact a carrier to schedule a pick-up for the item. Return credits are issued within 48 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount. Additionally, a 20% restocking fee will be charged on returns requested between 30-60 days of delivery.
• Items under $100: $25 return shipping fee
• Parcel orders $100 to $300: $50 return shipping fee
• Parcel orders over $300: $100 return shipping fee
• Freight orders: $200 return shipping fee
Before installing your unit, please test the item(s) for proper functionality by plugging it into the wall and testing the fan and lights. If unit does not work, please contact customer service right away.
Returns on accessories are not accepted (charcoal filters, chimney extension, short kits)
Returns/Reships/Exchanges due to shipping damage or shortages:
Prior to shipping, all products from ZLINE are individually inspected to verify that they leave our facility in brand-new condition.
If your item arrived damaged, we are able to arrange for a prompt replacement given adequate time to file a claim with the carrier. We require notification of damage, concealed or otherwise, within 30 days of receiving the product.
Returns will be accepted between 30 and 60 days following the date of delivery, but return shipping fees will be applied in line with the pricing/carrier guidelines listed above.
We do not accept exchanges or returns on damaged product once the product has been installed or used.
If you are missing pieces of your shipment, this must also be reported within 30 days of receiving the product, which gives our team time to file a claim with the carrier.
Contact our Vendor Service Department at 1-833-597-2461 for assistance in these matters.
Returns requested more than 60 days following the date of delivery will not be accepted.
Freight return policy:
- When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. We will order a replacement as soon as we confirm that the package is being returned to our facility.
- If you have already accepted the package and notice missing or damaged parts, please contact us within 30 days and we will ship replacement parts free of charge. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement assuming we were notified with enough time to file a claim with the carrier (30 days).
- If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
All returns must have return authorization from ZLINE Vendor prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.